Iowa State University is proud to announce we have teamed up with Instructure and Parchment to print your diploma and offer an official digital version of your diploma. The digital diploma is easy to access, permanently available to you, and can be shared on social media! You will be able to celebrate your accomplishment with those who supported you along the way including your family, friends, colleagues, and share your diploma with potential employers. The paper diploma will be mailed within 10-18 days after receiving your digital diploma. If you have requested your diploma be sent to an international address, it could take longer than 10-18 business days. The paper diploma will be mailed to the address you listed as your primary address in Workday. If you selected to pick up your diploma from 214 Enrollment Services, you will receive an email from graduation@iastate.edu once you diploma is available for pick up.

Once your diploma is issued, you will receive a claim email and/or text message from Instructure. Follow the steps below to access, share, download, and trace your diploma!

Accessing Your Credential

  1. To access your credential from the claim email, you will simply click on the green "Access your credential" button.
  2. To access the credential from the text message, you will simply click on the link.
  3. You will be directed to either sign into an existing Parchment account or create a new account. To create a new account, you will hit the "Sign Up" button.
  4. You will then need to verify your email.
  5. Once you verify your email, you will be directed to the Parchment dashboard.
  6. The first 72 hours after your digital diploma has been issued, when you click "Share" for the first time, you will see a message to confirm/edit your address.
  7. If the address looks correct, click "This Address is Correct". If your address has changed from what you inputted into Workday, click "I Need to Edit This Address".
  8. You will be directed to a screen to input the new address. Parchment does validate addresses, so if your address is not able to be validated, they will provide suggestions.
  9. Once you either confirm or edit your address, you will then be able to preview, download and share your credential.

Previewing, Downloading, and Sharing Your Credential

  1. Once signed into your Parchment account, from the dashboard you select "Share"
  2. You can select "Preview" to preview your credential.
  3. You can select "Download" to download a secure PDF of your credential. Each credential will also have security features verifying the document is official.
  4. You can select "Display Online" to share it on LinkedIn or "Share Online" to share it on Facebook

Tracing Your Credential

  • From the Orders Tab within your Parchment dashboard, you can trace all previous or existing requests.
  • Tracking information is not available for mailed diplomas.

Updating your Email Address in Parchment

You can have more than one email address tied to your Parchment account. If you used your school email address to create your Parchment account, you should add another email address because one day you may not have access to that school email account anymore (when you graduate or switch schools, for example).

  • When you sign in, you can use any email address that you’ve added to your account
  • You will have only one password.

You can select which email address you would like to make the ‘primary’ email address. This means that when you place orders, we will send emails about your orders to the primary email address.
To add an email address to your account:

  • Sign in to Parchment.
  • Click Profile > Account Settings
Profile drop down in the Parchment website and the Account Settings option highlighted.
  • Click Add another email address to this account.
  • Enter the email address that you would like to add into the space provided and click Add Email
The section in Parchment where users can input an additional email address. There are two options on the right to add email and cancel request.
  • You should get a message that says: "We just sent you a confirmation email. We need you to verify the following email address. Please check your email for a verification code and enter it in below. Don't forget to look in your spam folder if you don't see our message." Below this message, there will be a field for you to input the verification code.
A confirmation message prompted by adding an additional email. The message says "We just sent you a confirmation email. We need you to verify the following email address. Please check your email for a verification code and enter it in below. Don't forget to look in your spam folder if you don't see our message." Below this message, there will be a field for you to input the verification code. Next to the field, there is an option to confirm and cancel.

If you do not get a message like the above and instead get a message telling you that an account with that email address already exists, you can merge the two accounts. Go to the Merge multiple accounts section.

  • Check your email (make sure you check the email account that you just added). You should have received an email from us with a code in it. Enter the code into the box provided and click Confirm.

If you have more than one Parchment account, you can merge them. Your order history and any credentials that you have stored on your dashboard will be merged together so that everything is in one account.

  • Some items cannot be merged, such as your college list (if you are still in high school) or your high school counselor’s email address. To keep items like your college list and counselor’s email address saved, make sure you go into the account that has this information and add the secondary account from there.
  • To successfully merge accounts, your first name, last name, and date of birth must match exactly in both accounts. If they do not, you will get an error message. Also, make sure you enter your email address very carefully when you add it because the system needs to locate it.

How to merge multiple Parchment accounts

  • Sign in to one of your Parchment accounts.
    • Your order history and any credentials on your dashboard will merge. If any other information is saved in one of your accounts, such as your college list, sign into the account that has this information.
  • Select Profile > Account Settings.
Profile drop down in the Parchment website and the Account Settings option highlighted.
  • Click Add another email address to this account.
  • Enter your secondary email address into the space provided and click Add Email. You should get a message that says: "Email Is Associated With Another Account."
You should get a message that says: "Email Is Associated With Another Account. This email address is already tied to a Parchment account. We recommend merging there two accounts to assure that all of your credentials will appear within a single dashboard. Merging will allow you to sign in to your single account using either email address. Would you like to merge these accounts?" The two options next to this message are Yes and Cancel.

If you do not get this message, double check that your first name, last name, and date of birth match in both accounts. You can make any necessary changes under the Your Information section in your Account Settings.

  • Click Yes. You will get a message that reads: " We just sent you a confirmation email. Merging these accounts requires email address verification. Please check this email account for a verification code and enter it below. Don't forget to look in your spam folder if you don't see our message."
Message received after you request to merge two accounts in Parchment. The message reads: " We just sent you a confirmation email. Merging these accounts requires email address verification. Please check this email account for a verification code and enter it below. Don't forget to look in your spam folder if you don't see our message."
  • Check your email (make sure you check the email account that you just added) for the verification code. Enter the code into the box and click Confirm.
  • You should receive a success message like this: "Success! Your Accounts Have Been Merged. You can add additional email addresses to this account using the button below. If you would like to make this the primary contact address or delete one of your email addresses on file, you may do so."
Message users will receive when accounts have been successfully merged. The message reads: "Success! Your Accounts Have Been Merged. You can add additional email addresses to this account using the button below.If you would like to make this the primary contact address or delete one of your email addresses on file, you may do so."